February 8, 2016 Newsletter
Help Desk Updates
Contributed by Kelly Andy
This week in T.A.S the student employees have learned how to create and document help desk tickets within WHD. They are able to route tickets and problems to the correct point of contact without interrupting a tech or making phone calls. Also the student help desk employees have been logging their own tickets to better solve fellow student computer related issues. That being said we have come up with new student help desk hours that will have a student employee ready to accept any and all IT related issues from students. During these times you will be able to talk with one of the student techs and get a possible answer by end of shift. Of course that doesn't mean that one of these students will be available but any one of the help desk students would be able to help, its just a start to establishing a separate and more student friendly environment for IT help. Those hours are as follows:
Another exciting project this week has been the design and approval of help desk badges. We wanted to give the students a chance to design their own, since they would be wearing them, and vote on which one they like best. We should have new badges by end of next week! In the next few weeks we will be training and involving many of our students with scanning projects. Our student employees will be working closely with other department work studies and FTCs in training how to scan pictures into high resolution. We thought this would be an excellent way to collaborate with other departments campus wide. While learning to scan pictures they have also sparked an interest in learning how our 3D scanner/printer setup works. While being supervised, a couple of our students have already figured it out and have voiced being a point of contact for all campus student 3D printing needs. We are excited to see how this one goes! Job shadowing with in T.A.S is also on our to do list for the future weeks. Check back for more updates!!
We also now have an information rack that can be found at the student help desk area. This rack will have up to date info from Microsoft office, Google Drive to Iphone 6 and 6+. Come Check Us Out!!
JSTOR Articles and E-Books
Contributed by Penny Cowan
Sewanee has had a subscription to JSTOR (Journal Storage) http://0-www.jstor.org.catalog.sewanee.edu/ for many years and it is definitely the most used full text article database that we have. Faculty and students use JSTOR as a first attempt place for their research and it has a wealth of information available. JSTOR is also available to all of our alumni through a separate subscription and they are strong users of the service.
- JSTOR now offers electronic books and we have access to those e-books through our membership in the Appalachian College Association (ACA).
- There are almost 40,000 e-books in the collection and we have records loaded for each title in TigerSearch.
- We use the Demand Driven Acquisitions (DDA) model with all 35 ACA member schools to offer access. After an e-book is downloaded 85 times or individual chapters are viewed 125 times, a trigger is activated to purchase the book and each library has perpetual access to that title.
- Sewanee leads the ACA in use of the JSTOR ebooks for last semester with access to over 1900 titles.
- So far, there has only been one book title that has been triggered for purchase and it is about poultry and livestock. Just makes you wonder who was using that title so often.
- The cost of JSTOR e-books is covered through our membership with the ACA.
You can read more about JSTOR’s new e-book initiative in this article from Inside Higher Ed
Updates from Strategic Digital Infrastructure
Contributed by Erin Cassell
It will be a busy week for SDI with regard to hiring. Currently, the group has eight telephone (with potentially a ninth) interviews scheduled on Monday and Friday for three different positions. Once the telephone interviews are complete, we hope to bring two to three candidates to campus for onsite interviews for each position. Soon there will be a posting for a Programmer/Analyst II position to round-out the team. We hope to begin interviewing for this position towards the end of the month.
Access to the Data Center
As mentioned in the previous newsletter, the Telecommunication building was recently fitted with Keyscan locks on the exterior doors and the data center doors. This provides us better security and addresses a finding on a recent audit. With this change, we are also drafting a policy addressing access to the data center and procedure for requesting access if it is needed. These items will help us further secure this very important area on campus.
SPAM, Spoofing, Hacking, etc.
As most have probably noticed, SPAM and other email issues are on the rise. This is a constant battle and as the hackers and spammers get more sophisticated so do we. David Syler put together a great website to help explain the differences in all of the mail jargon. You can find the information here on Digital Security
Both functional and IT projects are always ongoing, and new project requests are coming in all of the time. All of our current projects are published here (http://publish.smartsheet.com/04bcd6effc024d7689bd0db08960e03b) for you to review. If you ever have a question about a project or would just like more information, please feel free to contact Kerline Lorantin.
SWIVL Around Campus
Contributed by Helen Stapleton
On Wednesday, February 3, Gailor's Faculty Technology Specialist, Walker Adams conducted a demonstration of Swivl (http://www.swivl.com/) at the Center for Teaching. In attendance were Bill Engel, Angela Jordan, Karen Keurs, Chip Manning, Betsy Sandlin, and Helen Stapleton. Swivl is a new product, which allows anyone teaching a class or giving a presentation to record themselves and then either share the class or presentation with others or simply view it themselves to reflect on their own performance. Sewanee is considering purchasing a few of the units, which consist of a robotic base (that can move 360 degrees) for an iPad or iPhone (which will be the recording device) and a small device worn around their neck that communicates with the robotic base, causing it to follow them around the room. Members of the Center for Teaching believe that the Swivl will be most useful for faculty to use for students who miss their lectures or who wish to flip their classes. These devices will also be useful for the soon-to-be-opened Speaking Center, giving students an excellent opportunity to reflect on their performance. The sharing feature also allows viewers of the lecture to leave comments or questions at time-marked points in the presentation. Public speakers can greatly improve their performance by getting this valuable feedback from comments.
Artists' Books on Display
Contributed by Mary O'Neill
A sampling of beautiful and creative artists' books housed in Archives and Special Collection are now on display in duPont Library. Archives and Special Collections has cataloged over fifty artists' books that have been collected which represents a variety of styles and formats. Examples of works currently on display include Becoming the City shown below.
Contributed by Mary O'Neill
Looking for an image for class or to study? The University has an amazing resource called ARTstor http://www.artstor.org which contains over 1.5 million images of paintings, prints, drawings, photographs, sculpture, QuickTime movies, decorative arts, architectural renderings and costumes. Check out the website http://www.artstor.org for further exploration.
The University has two collections in ARTstor: one that contains thousands of images for our Art History classes and one that highlights Sewanee’s own Permanent Art Collection.
Our Permanent Art Collection is an inventory or catalog of 1,300 plus holdings at the University for our artwork that is held in various buildings on campus. This includes paintings, prints, sculpture and decorative art. A link to ARTstor is found on duPont Library's homepage http://library.sewanee.edu (follow the link to databases and ARTstor is under “A”) or directly from campus access at http://www.artstor.org.
Your University ID or library card will be able to access this database from off-campus. Go to the duPont Library websitehttp://library.sewanee.edu and click on the tab Use the Library; scroll down to the last link and click, Off -Campus Access to Online Resources. Simply complete those two boxes and enjoy!